Terms of Service

Introduction

These Terms of Service govern your access to and use of this website and any related online features or portals operated by New York Ex-Terminators LLC d/b/a The Ex-Terminators. In these Terms, we refer to New York Ex-Terminators LLC d/b/a The Ex-Terminators as The Ex-Terminators, we, us, or our, and we refer to anyone using the website as you or your.

By using this website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the website.

Acceptance of these terms

You accept these Terms by accessing, browsing, or using the website, submitting information through an online form, or using any portal or account feature made available through the website. If you are using the website on behalf of a business or other entity, you represent that you are authorized to accept these Terms on its behalf.

Scope and relationship to service agreements

These Terms apply to your use of our website and related online features. They do not replace or modify any separate written service agreements, proposals, authorizations, warranties, or terms that apply to services we perform at your property. Service-related terms are addressed in your applicable service agreement and related documentation.

Changes to these terms

We may update these Terms from time to time. If we make changes, we will post the updated Terms on this page and update the effective date above. Your continued use of the website after changes are posted means you accept the updated Terms.

Use of the website

You agree to use the website only for lawful purposes and in a way that does not harm, disable, overburden, or impair the website or interfere with anyone else’s use. You agree that you will not:

• Use the website in any manner that violates applicable law or regulation
• Attempt to gain unauthorized access to the website, servers, or systems
• Probe, scan, or test the vulnerability of any system or network connected to the website
• Use automated tools to scrape, extract, or collect data from the website without our written permission
• Introduce viruses, malware, or other harmful code
• Use the website to harass, abuse, or harm another person or entity

Accounts and customer portal

If we provide a customer portal or account features, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been compromised, notify us promptly.

We may suspend or terminate access to portal features if we reasonably believe the account is being misused, is accessed without authorization, or is used in violation of these Terms.

Forms, submissions, and accuracy

When you submit information through our website (including request forms), you agree that the information you provide is accurate to the best of your knowledge. We may use the information you submit to respond to your inquiry, provide requested information, and communicate with you as described in our Privacy Policy and these Terms.

Intellectual property

The website and all content on it, including text, graphics, logos, images, videos, and design elements, are owned by The Ex-Terminators or used under license and are protected by intellectual property laws. You may view and print content for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, or create derivative works from website content without our prior written permission, except as allowed by law.

Third-party links and tools

The website may include links to third-party websites or tools. Those third parties are not under our control, and we are not responsible for their content, availability, or privacy practices. Your use of third-party sites is at your own risk and subject to their terms and policies.

Electronic communications and SMS consent

By providing your email address or phone number through the website or otherwise, you consent to receive communications from The Ex-Terminators by email, SMS text message, phone call, and other electronic means for purposes such as responding to inquiries, scheduling or confirming appointments, providing service notifications, and sending account or billing-related messages.

Some communications may be sent using automated systems. Message and data rates may apply. Message frequency may vary. You can opt out of non-essential marketing text messages at any time by replying STOP to a message. Even if you opt out of marketing texts, we may still send operational or transactional messages where permitted by law, such as appointment confirmations, service updates, safety notifications, and billing communications.

Disclaimers

The website and its content are provided as is and as available. To the fullest extent permitted by law, The Ex-Terminators disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free of harmful components. Your use of the website is at your own risk.

Limitation of liability

To the fullest extent permitted by law, The Ex-Terminators and its owners, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the website or reliance on its content, even if we have been advised of the possibility of such damages.

To the extent The Ex-Terminators is found liable for any claim related to your use of the website, our total aggregate liability will not exceed one hundred dollars (USD $100) or the minimum amount required by law, whichever is greater. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless The Ex-Terminators and its owners, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website, your violation of these Terms, or your infringement of any rights of another person or entity.

Arbitration and class action waiver

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the website will be resolved by binding arbitration on an individual basis, and not in court, except that either party may bring qualifying claims in small claims court.

You and The Ex-Terminators agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Unless both you and The Ex-Terminators agree otherwise, the arbitrator may not consolidate or join more than one person’s claims and may not preside over any form of a representative or class proceeding.

The arbitration will be administered by a recognized arbitration provider and conducted under its applicable rules using a single arbitrator. The seat of arbitration will be in the State of New York. Each party will bear its own attorneys’ fees and costs except as otherwise required by law or the arbitration rules.

Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Subject to the arbitration section above, you agree that the state and federal courts located in New York will have exclusive jurisdiction over any permitted court action arising out of or relating to these Terms or your use of the website.

Termination

We may suspend or terminate your access to the website, portal, or any feature at any time if we reasonably believe you have violated these Terms or applicable law. Sections that by their nature should survive termination—including intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law—will continue to apply.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Ex-Terminators regarding your use of this website. They do not replace or modify any separate written service agreements, proposals, authorizations, or terms that apply to services performed at your property.

Contacting us

If you have questions about these Terms of Service, you may contact us using the details below.

Phone: 866-797-5376
Email: office@ex-terminators.com
Mailing address: 2981–2991 Hempstead Tpke #1026, Levittown, NY 11756