Privacy Policy How We Collect, Use, and Protect Your Information The Ex-Terminators
Privacy Policy
How The Ex-Terminators collects, uses, and protects your information.
General
We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may exercise regarding your data. By using our website or communicating with us, you agree to the terms outlined in this policy.
Definitions
For purposes of this Privacy Policy:
- “Company,” “we,” “us,” or “our” means New York Ex-Terminators LLC d/b/a The Ex-Terminators.
- “Website” refers to any online property operated by us that links to this Privacy Policy.
- “Personal information” means information that identifies, relates to, or can reasonably be associated with an identifiable person.
- “Services” refers to pest control, pest bird abatement, inspections, consultations, and related service offerings.
What information do we collect?
We may collect personal information when you:
- Submit a contact or quote request form
- Call, text, or email our office
- Schedule a service or inspection
- Communicate with us through our website or digital tools
Information collected may include:
- Name
- Email address
- Phone number
- Property address
- Service notes, photos, or details you provide
How do we use your information?
We use personal information for legitimate business purposes, including:
- Responding to inquiries and preparing quotes or service recommendations
- Scheduling, managing, and documenting services
- Providing customer support and communicating about upcoming or completed work
- Improving our services, internal workflows, and website performance
- Maintaining records for insurance, regulatory, operational, and tax purposes
- Processing payments or authorizations when applicable
We do not sell personal information.
Your rights
You may have the right to:
- Request access to personal information we maintain about you
- Request corrections to inaccurate or incomplete information
- Request deletion of certain information, subject to legal obligations
- Opt out of non-essential marketing communications
To exercise any of these rights, please contact us using the information in the “Contacting us” section. We may take reasonable steps to verify your identity before fulfilling certain requests.
Marketing communications
We may send service updates, reminders, or messages related to previous inquiries or work performed. You may opt out of non-essential marketing at any time by following the instructions in the message or by contacting us.
Data sharing
We do not sell, rent, or trade personal information. We may share limited information only with:
- Service providers supporting website hosting, CRM, communications, or payments
- Technicians or subcontractors performing services at your request
- Insurance carriers, regulators, or legal authorities as required by law
Data retention and security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations.
We use reasonable safeguards designed to protect personal information from unauthorized access, misuse, loss, or alteration. No method of transmission or storage is completely secure.
Google Analytics
We use Google Analytics to understand website usage patterns. This tool may collect aggregated, non-identifying information such as pages visited, device type, time spent, and general geographic region. Users may opt out of Google Analytics through Google’s available tools.
Google Ads
If we run advertising campaigns, Google Ads may use cookies or tracking technology to measure ad performance and identify which terms or ads brought you to our site. Users may adjust their ad preferences directly through Google.
Call tracking metrics
Our phone system may log metadata such as call time, duration, and phone numbers to improve service processes. If calls are recorded for training or quality assurance, required disclosures will be provided at the start of the call.
Children’s privacy
Our services are not directed to children under age 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take reasonable steps to delete the information.
Data transfers
Our business is based in the United States. By using our website from outside the U.S., you acknowledge that your information may be transferred to, stored in, and processed in the United States.
Online privacy policy only
This Privacy Policy applies only to information collected through our website and online communication channels, not to information collected during in-person services or through offline means.
Your consent
By using our website or providing information to us, you consent to this Privacy Policy.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with an updated “Last updated” date.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our website or the handling of personal information. Nothing in this section limits any rights that cannot be legally waived.
Governing law
This Privacy Policy is governed by the laws of the State of New York. Any disputes arising out of or relating to this policy will be subject to the exclusive jurisdiction of courts located in New York.
Contacting us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Phone: 866-797-5376
Email: office@ex-terminators.com
Mailing Address: 2981–2991 Hempstead Tpke #1026, Levittown, NY 11756
If you have questions, we will be glad to assist.